![]() ![]() At this point I might stay one more year. My time is with more than the savings from spectrum. So to unstuff myself today the guy had to set up my 14 with a new number and then port my actual number to the 14. What made my issue worse is, the day prior, the ‘sales’ department added a line and tried to put my 14P on there and then transferred me to ‘customer retention’ to remove the old line. Once I was put on the right track Shar’ron was able to help other guests at the store while I was on hold or waiting, and waiting, and waiting. 1hr 45 minutes later I left with the new phone working. We got transferred and found someone to fix the issue. She set up the call and we were on hold, then she told the support what we needed. She knew my issue required a phone call to support. Update: In the store Shar’ron was very helpful. This is day 3 of having my 14P and trying to get it activated. My in-store appointment is 2 hours from now. one salesman added my 14 as a new line and then dumped me to customer retention to cancel the other line, something they couldn’t do for some reason. I can confirm that if the dozen or so reps I spoke to in many departments not one of them knew the iPhone 14 was esim only. I’m going from 13P to 14P (both phones purchased from apple). Additionally, I showed up to my appointment only to see on the door of the store that they are closed Tuesdays. ![]() I spend at least 6 hours on the phone with spectrum yesterday. If you go to a Spectrum store be very careful to monitor what the fools who work there are doing. When my 14PM arrives after its vacation in China I am going to Verizon and moving my account and number over there. For fun, I click the button and in minute my cell service is restored on the 13PM eSIM. I get back home and notice there is a message on my 13PM to complete activation. I go home and walk the dog and try to calm down. My wife takes her 14 PM over to the Verizon store and gets her number transferred and has a working 14PM within 5 minutes of arrival. After 90 minutes I left the store with no cell service to decide on my next move. Meanwhile my wife's 14PM cannot be actived either but her 13PM is still working fine because it was never touched. They say yes THAT IS YOUR BEST option!! Yes, Spectrum says they messed up my account so it is better to go over to Verizon and open a new account there! I ask them if I can go to another carrier and get my phone actived there. ![]() They cannot because my IMEI is locked for processing. I ask the rep and manager if they can give me a new SIM card and number so I will have a working phone. Finally, they get a level 3 guy and he is making all kinds of noises and after 15 minutes says he cannot do anything until all the attempts to transfer the IMIE back to my phone are complete in the system. ![]() They do not even have a direct line, you have to spend 15 minutes on hold listening to the same stupid sales pitches we hear when calling support. After 45 minutes I ask the rep to call level 3 support. Nothing happens, my phone is still showing SOS. So, I drive over to the store and hand the rep my phone and he starts furiously scanning bar codes and clicking his mouse. I looked and it did! She said they want me to go over to the store to get things transferred back because the customer "service" rep at the store mistakenly selected my phone as the SIM source even though she brought two phones to the store for the guy to do the transfer. Sometime after she left I get a call on our landline saying MY iPhone 13PM might be showing SOS instead of a cell signal. According to all I've read this was the "safest" way to go. Yesterday my wife took her phone over to the local Spectrum store to get her SIM transferred from a 13PM to a 14PM (mine is still resting in China). They really do not know WTF they are doing. ![]()
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